Refund Policy
At Vindlo, your satisfaction is our top priority. We understand that sometimes things don’t go as planned. Our Refund Policy ensures a seamless experience when requesting a return or refund for your LED wear clothes and shoes.
1. Eligibility for Refunds
We accept refund requests under the following conditions:- Items must be unused, unwashed, and in their original packaging.
- The refund request must be initiated within 30 days of receiving the item.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Refundable Items
Certain items are non-refundable:- Custom or personalized LED products.
- Gift cards and promotional items.
- Items marked as final sale.
3. How to Request a Refund
Follow these simple steps:- Contact Us: Email us at [email protected] or use the live chat feature on our website to initiate your refund request.
- Provide Details: Include your order number, the reason for the return, and any supporting photos if applicable.
- Return the Item: Once your request is approved, you’ll receive instructions on how to send the item back. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
4. Processing Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Damaged or Defective Items
If your LED product arrives damaged or defective:- Contact us within 48 hours of receiving the item.
- Provide photos and a description of the issue.
- We will offer a replacement, refund, or store credit based on your preference.
6. Late or Missing Refunds
If you haven’t received your refund:- Check your bank account or payment method for updates.
- Contact your payment provider, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, email us at [email protected].
